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Post Info TOPIC: SecureClient failed to start due to an internal er


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SecureClient failed to start due to an internal er


I'm having a problem with an installation of SecureClient, I receive the message "SecureClient failed to start due to an internal error" when the PC is booting.


As the message says the secureclient doesn't start, I've tried to reinstall it many times but still the same problem.


We are using a Windows XP SP1 with SecureClient NG AI R55 HFA2.


This is what I get on the sr_service_tde.log


[ 1936 148][1 Jun 22:35:21] [Tick 43462] VPN-1 SecureClient/Securemote - Starting SR_Service
[ 1936 148][1 Jun 22:35:21]  SecureClient/Securemote Build is 541091001 - Starting SR_Service
[ 1936 148][1 Jun 22:35:21]  SecureClient/Securemote Version is Platform - Microsoft Windows XP - Starting SR_Service
[ 1936 148][1 Jun 22:35:21]  SecureClient/Securemote Date (d/m/y)running  is 1:6:2004 - Starting SR_Service
[ 1936 148][1 Jun 22:35:21]  SecureClient/Securemote time running  is 22:35:21 - Starting SR_Service
[ 1936 148][1 Jun 22:35:21] ------------------------------------------------------------------


[ 1936 452][1 Jun 22:35:26] set_ikeStatus_post_fn: set fn 53177238
[ 1936 212][1 Jun 22:35:27] fwuserc_dbsave: Failed to complete save. Trying again.
[ 1936 212][1 Jun 22:35:27] fwuserc_dbsave: Failed to complete save. userc.C file may be open. Terminating: Acceso denegado.


Any tip on this?



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Posts: 19
Date:

Try secure client NG AI r56.

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We have tried that without success, now I'm waiting for the user to came to our main offices to reinstall the whole machine.


Thanks.



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Posts: 61
Date:

it seems to be a windows-permission problem, check policy on user


ciao


Raoul Ferro



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